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Privacy Policy

Last Updated: 11/30/2025

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This Privacy Policy describes how Textapp, LLC (“Textapp,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you interact with our text-based services through SMS, WhatsApp, or other supported messaging platforms (collectively, the “Services”).

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By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

 

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use the Services:

  • Phone number used to send messages to Textapp

  • Message content you send to or receive from Textapp

  • Metadata associated with your messages, such as timestamps and delivery/receipt information

  • Optional account details, if provided by you (e.g., name, email address, preferences)

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1.2 Automatically Collected Information

Depending on the platform (e.g., WhatsApp API, SMS gateway), we may automatically receive:

  • Device or carrier identifiers

  • IP addresses of API requests

  • Technical information necessary for message delivery

We do not track your location, browsing activity, or device contents.

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2. How We Use Your Information

We use your information strictly for the following purposes:

  • Service Delivery: Receiving, processing, and responding to your text messages.

  • User Experience: Improving recommendations, personalization, and overall performance of the Service.

  • Security and Fraud Prevention: Detecting unauthorized activity, preventing spam/abuse, and securing user data.

  • Account Management: If applicable, managing account settings, subscriptions, and billing.

  • Legal Compliance: Complying with legal obligations, regulatory requirements, and enforcement of our Terms.

We do not sell or rent your personal data.

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3. How We Share Your Information

We do not share your phone number, message history, or other personal information with third parties except in the following situations:

3.1 Service Providers

We may share data with trusted third-party processors that support our operations, such as:

  • SMS/WhatsApp messaging platforms (e.g., Twilio, Meta)

  • Cloud storage and hosting providers

  • Payment processors (if applicable)

  • Analytics or error-monitoring tools

These providers may only use your information as instructed by us and are contractually required to maintain confidentiality and security.

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3.2 Legal Requirements

We may disclose information if required to do so by law, subpoena, or governmental request, or to protect our rights, users, or the public.

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3.3 Business Transfers

If TextApp undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified of any such change.

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4. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted data storage

  • Secure, access-controlled databases

  • TLS/HTTPS for all API traffic

  • Limited internal access based on operational necessity

No system is completely secure, but we follow industry-standard best practices to protect your data.

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5. Data Retention

We retain your data only as long as necessary to:

  • Provide the Services

  • Maintain your message history (if applicable)

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

You may request deletion of your data at any time (see Section 8).

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6. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent (when applicable)

  • Request a copy of your data

To exercise these rights, contact us at contact@textapp.co

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7. Children’s Privacy

Textapp, LLC is not intended for children under 13 (or the equivalent age of digital consent in your jurisdiction).
We do not knowingly collect data from children. If we become aware that a child has provided personal information, we will delete it promptly.

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8. Your Data Deletion Request

Users may request deletion of their phone number, message history, and any associated data by contacting us at contact@textapp.co.
We will verify your identity and delete your information within a reasonable timeframe unless retention is required by law.

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9. International Users

If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other locations where our servers or service providers operate.

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10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above.
Material changes will be communicated via website notice or through the messaging platform you use.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: contact@textapp.co
Business Name: Textapp, LLC
Website: https://textapp.co/

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